Terms of Service — Frostmoln

These Terms of Service ("Terms") govern your use of the cloud infrastructure services provided by Svenska Moln AB ("Frostmoln", "we", "us") through the Frostmoln platform. By creating an account or using our services, you agree to be bound by these Terms.

1. Definitions

"Customer" or "you" refers to the individual or legal entity that has registered for and uses the Frostmoln services. "Services" refers to all cloud infrastructure services provided by Frostmoln, including but not limited to compute, storage, networking, managed databases, and related APIs, tools, and documentation. "Customer Data" refers to any data, content, or materials that you upload, store, or process using the Services. "Acceptable Use Policy" or "AUP" refers to the acceptable use restrictions set out in Section 4 of these Terms.

2. Account Registration

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 18 years of age or a duly authorised representative of a legal entity to create an account. By registering, you represent that you have the authority to bind the legal entity on whose behalf you are acting. You must promptly notify us of any unauthorised use of your account or any other breach of security.

3. Service Description

Frostmoln provides cloud infrastructure services operated from datacenters located exclusively within the EU/EEA under Swedish jurisdiction. The specific features, specifications, and pricing for each service are described in the applicable service documentation, the customer portal, and any individual order or quotation issued to you. We reserve the right to modify, update, or discontinue features of the Services, provided that we give reasonable notice of material changes. We will not make changes that materially reduce the functionality of Services you are currently paying for during your current billing period without your consent.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not: • Use the Services for any activity that violates Swedish, EU, or other applicable law • Store, distribute, or transmit any content that is illegal, defamatory, or infringes on intellectual property rights • Use the Services to send unsolicited bulk communications (spam) • Attempt to gain unauthorised access to the Services, other accounts, or computer systems • Use the Services to conduct or facilitate denial-of-service attacks • Use the Services for cryptocurrency mining without prior written approval • Interfere with or disrupt the integrity or performance of the Services • Resell the Services without our prior written consent We reserve the right to suspend or terminate your access to the Services if we reasonably determine that you have violated this Acceptable Use Policy, with prior notice where practicable.

5. Service Levels and Availability

We strive to maintain high availability of our Services. Specific uptime commitments, if applicable, are set out in our Service Level Agreement (SLA), which forms part of these Terms. Scheduled maintenance will be announced at least 48 hours in advance via email and our status page. We will endeavour to schedule maintenance during low-traffic periods. We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to force majeure events as described in Section 11.

6. Payment Terms

Services are billed based on actual usage unless otherwise agreed. All prices are listed in EUR and are exclusive of VAT, which will be added at the applicable Swedish rate (currently 25%) unless reverse charge applies. Invoices are issued monthly and are due within 30 days of the invoice date. Late payments accrue interest at the rate prescribed by the Swedish Interest Act (Räntelagen 1975:635), currently the reference rate plus 8 percentage points. We reserve the right to suspend Services for accounts with overdue payments exceeding 14 days, after sending at least two payment reminders. You are responsible for all taxes applicable to your use of the Services, excluding taxes on our net income.

7. Intellectual Property

Customer Data: You retain all rights, title, and interest in your Customer Data. By using the Services, you grant us a limited licence to store, process, and transmit your Customer Data solely as necessary to provide the Services. Frostmoln Platform: We retain all rights, title, and interest in the Frostmoln platform, including all software, APIs, documentation, trademarks, and other intellectual property. These Terms do not grant you any rights to use our trademarks or branding without prior written consent. Feedback: If you provide us with suggestions or feedback about our Services, we may use such feedback without restriction or obligation to you.

8. Data Processing

Our processing of personal data is governed by our Privacy Policy and, where you are a data controller and we act as data processor, by our Data Processing Agreement (DPA). All Customer Data is stored and processed exclusively within the EU/EEA. We will not move your data outside the EU/EEA without your explicit consent.

9. Limitation of Liability

To the maximum extent permitted by Swedish law: Our total aggregate liability under these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to us during the 12 months preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill. These limitations do not apply to liability arising from our gross negligence or wilful misconduct, or to liability that cannot be excluded or limited under mandatory Swedish law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

You may terminate your account at any time by contacting us or through the self-service portal. Upon termination, you will have 30 days to export your Customer Data, after which we will delete it from our systems. We may terminate or suspend your account with 30 days’ written notice. We may terminate immediately if you materially breach these Terms, including violation of the Acceptable Use Policy, and fail to remedy the breach within 14 days of written notice. Upon termination, all outstanding fees become immediately due. Sections that by their nature should survive termination (including limitation of liability, governing law, and dispute resolution) will continue to apply.

11. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or labour disputes. The affected party must notify the other party promptly and take reasonable steps to mitigate the impact. If a force majeure event continues for more than 90 days, either party may terminate the affected Services without liability.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of laws provisions. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be finally settled by the courts of Sweden, with Göteborgs tingsrätt (Gothenburg District Court) as the court of first instance. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before the changes take effect. If you do not agree with the updated Terms, you may terminate your account before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. Non-material changes (such as corrections of typographical errors or formatting) may take effect immediately.

14. Contact

For questions about these Terms of Service, please contact: Svenska Moln AB Email: legal@frostmoln.se Box 10074 434 21 Kungsbacka Sweden